FAQ

How soon will I get my order?

We will ship out your order within 72 hours of receiving your order. Please note that this excludes weekends and holidays. You will receive a tracking number by email once the order has been shipped. Depending on the method of shipping, for domestic shipping your order should arrive within 3-7 days!

Where do you ship to?

We currently ship all across Canada at a flat rate of $9.00.

Do you ship internationally?

Thank you for your interest! Currently, we do not ship outside of Canada, but if you are living outside of Canada please send us an email! We would love to make it happen. 

How does Benefair give back?

At Benefair, we share socially responsible brands doing good with people like you, in order to help increase the impacts that they're able to have in communities all over the world. In addition, we want to empower the young generation to live socially conscious lives and be active in their communities. Our first project will involve creating fundraising grants and scholarships for university students looking to make a difference in their communities.

What is your return policy?

Returns or exchanges may be done within 14 days from the date of delivery. Please contact us by email at hello@benefair.ca to make a Return Request. You will be responsible for paying for your own shipping costs for returning your item. We recommend that returns be shipped through a service that provides a tracking number, as we are not responsible for delayed or lost packages. 

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging and have the original tags attached. Benefair will issue your refund within 7 business days of receipt of your returned purchase.

If the item is damaged upon delivery, we will replace it for you at no cost. If you need to exchange a purchase for a new item, please send us an email. Please note: depending on where you live, the time it takes for your exchanged product to reach you, may vary.